Terms of service

1. Operator and scope

Thruwise is provided by Networking Union sp. z o.o., the owner of the brand and website. Full contact and registration details appear below. These terms cover the community features available on thruwise.com. They are available free of charge and can be saved or printed from your browser.

2. What the service provides

The service lets you browse public content, create an account using Google or email and password, publish a specific problem, share an experience, react to problems and add an author update. A problem’s author can confirm the helpfulness of another person’s published experience.

If a helper enables contact, the problem’s author can send a private introduction. This is not a live chat, booking system or guaranteed consultation. Notifications may be attempted by email, but the saved introduction in the dashboard does not depend on successful email delivery.

Current community functions are free. Advertisement placements are handled separately with the operator; these terms do not constitute a self-service purchase offer.

3. Account and technical requirements

Browsing public pages does not require an account. Publishing and other authenticated actions require one. Creating an account establishes the service relationship under these terms; you can stop using the service and request account closure at hello@thruwise.com.

Use an up-to-date browser, internet connection, JavaScript and the storage needed for requested features. Authentication cookies are needed to remain signed in; blocking local storage can prevent draft saving. Some sign-in and recovery steps require access to your email.

The service is intended for people aged 16 and over with the legal capacity required for their use. Where legally required, a minor needs a guardian’s permission. Provide accurate account information, keep credentials safe and do not impersonate others. There is no identity-document age check.

4. Your content

Your rights in your original contributions remain yours. By submitting content, you give the operator a non-exclusive permission, limited to operating and presenting the service, to store, display, technically adapt and make the content available according to its selected visibility. This includes public previews and the recent activity feed, but not selling ownership of your work.

Publish only material you are entitled to share. Do not disclose other people’s personal data, trade secrets or confidential information without a lawful basis. Public content may be indexed or shared outside Thruwise; the operator cannot promise to erase copies held independently by third parties.

Experiences should honestly describe what you did or observed. The service does not independently verify every identity, statement or professional qualification. A helpfulness badge is one author’s assessment, not certification.

5. Community rules

Keep contributions relevant to the problem and respectful of other people. Do not use private contact for unsolicited sales or unrelated campaigns.

• Do not submit unlawful content, threats, harassment, discriminatory abuse, sexual exploitation material, scams or infringements of other people’s rights.
• Do not present invented events or generated text as personal experience you actually lived through.
• Keep promotional links and personal contact details out of public problem and experience text. Use profile fields and the permitted private-contact flow appropriately.
• Do not bypass access controls or quotas, manipulate reports or confirmations, harvest private data or send automated spam.

6. Publication and moderation

Automated rules validate content and may publish it, request a correction, hold it for review or block submission. Human administrators can review, hide or remove content under these rules. Server-enforced limits help prevent abuse. Three reports do not automatically hide a post.

Report a particular item through its report action or email hello@thruwise.com. For a notice about potentially unlawful content, include the precise page link, an explanation, the material concerned, your name or organisation and an email for a response, subject to statutory exceptions and a good-faith statement that the information is accurate and complete. You can report by email without an account.

You may ask the operator to reconsider a moderation decision by email. Include the link or identifier and why you disagree. We assess the circumstances rather than promising that any flagged or hidden content will be restored.

7. Private introductions

Only the problem’s author can initiate contact through an eligible experience whose author has enabled it. You choose which contact details to share. The recipient decides whether and how to respond. There is no promised response time, professional relationship or outcome.

The introduction is saved for its participants. Subsequent communication through email or another external service is governed by that service and your own arrangements. Do not treat a contact option as permission to send repeated or unrelated messages.

8. Partners, advertisements and external links

Labelled image ads may be placed by category, page and language. A placement is not independent verification or endorsement of the advertiser’s offer. The present module does not inject advertiser HTML or tracking scripts.

External websites and any agreement you make there have their own terms and privacy rules. The operator is not a party to a user-to-user transaction merely because the participants met on Thruwise.

9. Availability and responsibility

We take reasonable care in operating the service, but do not promise uninterrupted availability, an answer to every problem or a particular business result. Maintenance, faults and moderation can affect access or visibility.

Experiences provide context for your own decisions. They do not replace a suitably qualified professional where your situation needs legal, medical, financial or other specialist advice.

Responsibility is determined by applicable law. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.

10. Complaints and closing an account

Send service complaints to hello@thruwise.com, with the issue, relevant link or account identifier and your preferred response address. Do not send a password. We aim to respond within 14 days of receipt; any shorter or different mandatory statutory period takes precedence.

You can request account closure or erasure through the same address. The app does not currently have a self-service deletion button. Withdrawing an update or a moderation removal is not itself a guarantee of permanent erasure; privacy requests are handled under the privacy policy and applicable law.

The operator may restrict or end access where this is necessary to address a breach, safety issue or legal requirement. Where appropriate and lawful, the reasons and a route to request reconsideration will be provided.

11. Changes and applicable rights

Material changes to these terms will be announced at least 14 days before they take effect, unless a mandatory legal requirement or urgent protection of the service requires otherwise. The notice will explain the date and the options available if you do not accept.

The applicable law and competent courts are determined with respect for mandatory rules, including consumer rights in the relevant country. Contacting us can help resolve a concern, but is not a condition that removes a right to bring a lawful claim.

Questions about these terms, requests and notices can be sent to hello@thruwise.com. The privacy and cookies notices explain data handling separately; reading them is not a blanket consent to optional processing.