Terms of Service

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to:

• provide accurate, current, and complete information;
• use a valid email address and not impersonate anyone else;
• not share your account or create multiple accounts to evade limits or moderation;
• notify us promptly at hello@thruwise.com if you suspect unauthorised access.

You retain ownership of the content you post on Thruwise (requests, Experience Notes, private messages, profile information, and any other materials you submit, collectively "User Content"). By submitting User Content you grant us a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, display, distribute, adapt, and otherwise use that content solely for the purpose of operating, providing, and improving the service, and for any other purpose you separately authorise.

You represent that you own or have the necessary rights in your User Content and that your content does not infringe any third-party rights or violate any law.

You agree not to post or do the following on Thruwise:

• spam, repetitive posts, or self-promotion disguised as a problem or experience;
• content that is unlawful, defamatory, harassing, threatening, hateful, discriminatory, or sexually explicit;
• content that infringes intellectual property, privacy, or publicity rights of others;
• AI-generated content presented as personal experience without disclosure;
• hyperlinks, contact details, or promotional URLs inside public problem posts;
• attempts to scrape, reverse engineer, probe, or compromise the security of the service;
• abuse of rate limits, automated submissions, bots, or scripted interactions;
• private messages used for unsolicited sales, recruitment, or other content unrelated to the original problem.

You may stop using Thruwise at any time. You may request deletion of your account by emailing hello@thruwise.com; we will action valid requests within a reasonable time and in accordance with our Privacy Policy and applicable law.

We may suspend or terminate your access to all or part of the service if you materially breach these Terms, if your conduct creates legal exposure for us or other users, or if continued access is no longer feasible for technical or legal reasons. Provisions of these Terms which by their nature should survive termination will survive (including content licence, disclaimers, limitation of liability, indemnification, and governing law).

To the maximum extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the service.

Our aggregate liability for all claims arising from or relating to the service is limited to EUR 100 or the amounts you have paid us in the twelve months preceding the event giving rise to the claim, whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions the limitations above apply only to the extent permitted by law, and nothing in these Terms excludes liability that cannot be excluded under applicable consumer-protection legislation.

These Terms are governed by the laws of the Republic of Poland, without regard to its conflict-of-laws principles. The courts of the operator's registered place of business have exclusive jurisdiction, subject to mandatory consumer-protection rules in your country of residence which may give you the right to bring proceedings in your local courts.

Before filing a claim you agree to attempt good-faith informal resolution by emailing us at hello@thruwise.com and giving us a reasonable opportunity to respond.