Questions & answers · A few things worth knowing
Less guessing. More getting started.
Straight answers about the product you can use today.
Getting started
Who is Thruwise for?
People building products, services, businesses or a new way of working. Topics include customers, pricing, marketing, teamwork and difficult decisions — you don’t need to work in technology.
Do I need an account, and is it free?
You can browse public problems, experiences and profiles without an account. Publishing, reactions and private contact require sign-in. The current community features are free; there is no subscription or checkout in the app.
How do I sign in?
Use Google, or an email address and password. Email confirmation may be required for a new account. The sign-in screen also offers password recovery. Thruwise is for people aged 16 and over; there is no document-based age check.
Sharing a problem
Can I start writing before I sign in?
Yes. Start with your situation, then review the title, description, topic and publication language. Your draft is stored in this browser, not published. Continue signing in from the same tab to bring that draft into your account. Clearing browser data can remove drafts; they do not sync across devices.
Who chooses the category and language?
You do. The form can suggest a topic using the words you wrote, and show similar public problems. These are rule-based helpers, not an AI assistant. Polish and English have separate boards; posts are not automatically translated.
Will my problem appear immediately?
Eligible submissions can publish automatically. Validation and moderation rules may instead ask for a correction, hold content for an administrator or block a submission. There are publication limits. A saved draft or a submission awaiting review is not a public post.
Can I say what happened afterwards?
Yes. On your problem, add an author update describing what you did and what happened. Updates are separate from other people’s experiences and are subject to moderation. You can withdraw your own update; withdrawal hides it publicly rather than promising immediate erasure from the database.
Helping with experience
What does “I’ve been there” do?
It opens the experience form. Describe what you tried, what helped or what went wrong. You can write before signing in, but need an account to publish. You can edit your experience on that problem; keep links and contact details out of the public text.
Do I have to offer a conversation?
No. Sharing an experience is enough. The optional contact setting lets the author of that problem send you a private introduction. It does not make your email address public or commit you to replying.
What does “This answer helped me” mean?
The problem’s author can confirm that another person’s published experience helped them, then undo it. Repeated clicks do not add votes. A visible edit to the experience clears the confirmation. The badge is the author’s assessment, not verification of expertise or a guarantee of accuracy.
What are the other reactions for?
“I need this too” expresses a shared need. “I know someone” helps you share the problem’s link with a person who might have relevant experience. Neither sends a message to your contacts automatically. The “Unanswered” filter shows real problems with no published experience yet.
Contact & visibility
How does private contact work?
If an experience’s author allows contact, the problem’s author can send one introduction for that experience: why they want to talk, what they want to ask and how to reach them. It is saved privately for the participants and appears in the recipient’s dashboard. A notification email may also be attempted; delivery is not guaranteed. Further conversation happens through the contact method you exchange — there is no live chat or booking tool.
What is public?
Published problems, experiences, author updates, public profile information and reaction counts can be read without signing in and may appear in search engines. Account email and private contact messages are not public profile fields. Only put information you are comfortable publishing in public text; avoid other people’s personal or confidential information.
Where can I find replies and manage my account?
Your dashboard shows your problems, experiences, recent published experiences on your problems and received private messages. Profile settings let you change your public presentation. For account deletion or a data request, contact hello@thruwise.com; there is currently no self-service account deletion button.
Community & partners
How do I report something?
Use the report action on the content, or email hello@thruwise.com with its link and a clear explanation. Automated rules and administrators help moderate the service. Three reports do not automatically hide a post. You can ask for a moderation decision to be reconsidered by email.
Are experiences checked or written by AI?
Thruwise does not generate experiences or use an AI matching assistant. Contributors are responsible for describing their own experience honestly. Automated moderation uses rules; administrators can review content, but every claim and qualification is not independently verified. Nobody is guaranteed an answer or an outcome.
Why might I see an advertisement?
A labelled image advertisement may appear in the sidebar or between problems. Placement depends on the page, category and language, not a behavioural advertising profile. The current module has no advertiser scripts, tracking pixels or ad click counter. Clicking opens the advertiser’s website, where its own policies apply. Contact hello@thruwise.com about a partnership; the app does not sell placements through a checkout.
From experience
What are From experience posts?
Short writing from practice: a situation, observation or lesson worth sharing. Anyone can read. Writing requires sign-in and is currently free. Posts use the same topics as problems.
Is my draft public?
No. Your draft is saved privately with your account. Only Publish creates a public version. Editing and autosave do not change that version on their own. A post with links or content requiring assessment may be sent for review. You can also withdraw a post without erasing its draft.
What formatting and feedback are available?
The editor supports paragraphs, subheadings, bold, italic, quotes, lists and links. Posts are text only, with no images or embedded video. Signed-in readers can mark someone else’s post Useful and undo that rating. One account cannot count repeatedly for the same version; ratings from an earlier version are not carried over when a changed version is published.
Still have a question?
Write to us. For an issue with a particular post, include its link.